Sales Development Specialist - Houston

POSITION PURPOSE

Responsible for supporting Prosperity Bank’s sales culture through the coordination and management of bank-wide sales programs. Oversees the development and achievement of sales goals, strategies, and tactics. Trains, directs, and coaches sales personnel to achieve individual and branch-level sales results.

1. Assumes responsibility for the implementation and maintenance of an effective branch sales culture.

• Assists senior management in establishing sales tasks and roles.
• Guides branch managers in designing a sales management process that creates and supports a proactive selling environment.
• Establishes annual, 90-day and weekly sales planning processes for achieving branch sales goals.
• Coordinates the design and execution of division-wide sales promotions, contests, and incentives with a focus on achieving/exceeding sales performance expectations.

1. Assumes responsibility for ensuring branch activities support Prosperity Bank’s service culture.

• Instructs branch personnel on effective customer service techniques and strategies.
• Communicates performance expectations required for superior customer experiences.
• Implements strategies and tactics designed to enhance customer perceptions of Prosperity service delivery.

1. Provides sales training and instruction for branch personnel.

• Conducts regular observation of employee sales interactions and evaluates adherence to established sales processes.
• Works with personnel to establish specific performance improvement goals and strategies.
• Conducts training related to effective sales presentations and techniques.
• Provides feedback and instruction regarding best practices.

1. Ensures branch compliance with established sales and marketing protocols.

• Maintains up-to-date collateral materials at each location.
• Ensures that marketing, sales and operating strategies are communicated and executed effectively.
• Serves as an information source regarding the proper implementation of sales and marketing tactics.
• Oversees the proper use of Prosperity marketing materials.

1. Coordinates the gathering and dissemination of competitive intelligence.

• Routinely assesses competitor’s products and services using mystery shops, office visits, and review of advertising campaigns and collateral materials.
• Analyzes competitor strengths and weaknesses as compared to Prosperity products and services.
• Provides training and instruction regarding the positioning of Prosperity products and services.
• Serves as an expert resource on all sales and service-related programs, processes, tools, aids and systems.

1. Assumes responsibility for related duties as required or assigned.

• Presents seminars and workshops related to Prosperity sales and service efforts as required.
• Serves as project lead for special projects as assigned.
• Provides backup for other sales positions.
• Utilizes training and educational opportunities to stay current on industry trends and best practices.
• Maintains professional relationships with consultants, vendors, and other entities.
• Ensures that work area is clean, secure, and well maintained.

PERFORMANCE MEASUREMENTS

1.         Sales representatives are well supported in sales activities. Good working relationships and coordination exist with area personnel and Management.

2.         Professional business relations exist with end-users.

3.         Company products are professionally and effectively marketed.

4.         Required records, reports, and analyses are accurate, complete, and timely.

4.         Prosperity’s professional reputation is maintained and conveyed.

5.         Management is appropriately informed of area activities and of any significant problems.  Recommendations for product development, distribution, and sales goals are provided

The above statements describe the general nature and level of work only.   They are not an exhaustive list of all required responsibilities, duties, and skills.  Other duties may be added, or this job description amended at any time.