Internet Banking Specialist (Full Time) - Lubbock, Ave. Q

ESSENTIAL FUNCTIONS AND BASIC DUTIES 

1. Duties are associated with internet banking setup and maintenance for customers
2. Data input, related activities/efforts in mitigating account takeover and internet banking fraud
3. Fulfill daily work/functions while adhering to bank policies and procedures complying with all governmental rules/regulations
4. Process balance transaction entries, and associated posting and reconciliation duties. 
5. Monitor the Department’s support email box and assist banking centers via telephone support
6. Assist with ACH-related issues, internet banking requests, and other electronic banking needs
7. Cross-train with other department associates for other various duties as assigned
8. Resolve more complex issues presented to the department
9. Perform as department lead on projects at times, be able to complete given projects with minimal supervision
10. Serve as backup for the day-to-day supervisory processes when necessary.  

The above statements describe the general nature and level of work only.   They are not an exhaustive list of all required responsibilities, duties, and skills.  Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES: 

• Lead and manage team through training, developing, and coaching associates on a consistent basis
• Encourage others to set challenging goals and high standards of performance 
• Inspire associates to define new opportunities and continuously improve the organization
• Celebrate and reward significant achievements of associates
• Present logical and persuasive case for proposals and positions
• Assist team in addressing their individual strengths and development needs

QUALIFICATIONS

Education/Certification: High School Diploma or equivalent 

Experience Required: Preferred 4 years of bank operations or related experience. 

Fluent in Microsoft Office Suite; Excel, Outlook, Word, etc. 

Skills/Abilities: Ability to wear headsets

Must perform well in a service-centric environment. 

Have a positive, professional, and courteous interaction with customers and associates. 

Have an intellectual curiosity, desire to pursue answers/solutions, independent problem solving. 

Must be a self-starter that can manage multiple projects/duties with minimal supervision. 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data establish facts and draw conclusions. 

Able to interpret a variety of technical instructions and can deal with multiple variables.

Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra.

Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.

Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.

Ability to conduct training, communicates at panel discussions, and make professional presentations.